Refunds & Returns

Refunds policy

 

  • General Refunds: Item cost + shipping can be refunded BEFORE an item is shipped.

  • Commission Refunds: Item cost + shipping can be refunded BEFORE item is shipped but minus the 20% deposit.  

 

Shipped Items 

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  • Damage in transit: Refunds will be given on items damaged in transit, for the purchase price (excl shipping) ONLY. Proof must be given in the form of photographs of the item and the packaging, and a written account of what is damaged.

  • Lost in transit: Refunds will be given on items lost in transit, for the purchase price (excl shipping) ONLY. Proof of tracked & insured postage is always obtained and can be requested via email. You must give enough time for items to be delivered. Countries with custom procedures will take longer to process your package. It is the responsibilty of the customer to check if their countries custom laws will allow the item they have purchased into the country.

  • Steel Stick 'n' Stone are not responsible for confiscated goods.

 

Returns policy

 

We endeavour to ensure your item is in perfect condition before we ship, and give the best description we can.

If you wish to return your item, it must be posted within 10 days of receiving it, and must be in an unused condition and still contained in it's original packaging. It must be shipped with proof of full tracking + full insurance. If this is not complied your returns claim will voided.

Return postage costs are the responsibilty of the customer and are non-refundable.

A full refund will be given upon receipt of the item, minus original p+p costs.

 

Commissions, Custom Orders or Altered Orders are NOT covered under this return policy.

 

Wands and Athames on this site are meant for ceremonial use only, and should be used thus.

Bolines are made for light herbal cutting. If the Boline will not easily cut through a green herb then you are attempting to cut something wooded. Damage caused by cutting wooded plants are not covered under this returns policy.  

Heavy excessive use, eg: levering, chopping, hitting stone/steel, that causes damage is not covered under this returns policy.

Wood handles and/or wands are naturally flexible and therefore may show small splits. Because this is a natural occurance, they are not covered under the returns policy.  

If a returned item shows evidence of any of the above procedures being put into practice, we reserve the right to refuse refunding your payment.